Contact rules
For your own safety (which I take very seriously!), please DO NOT send the following information via email:
- Passwords or 2FA codes
- Seed phrase or private key for your cryptocurrency wallet (anyone asking for this is a scammer!)
- Photos of your ID card or other identification documents
- Full bank account numbers
If you send any of this, I will delete it immediately to protect your safety. Contact me at this email: [email protected]
Choose the right channel: Get your questions answered quickly.
To save your friends time, please check this table before sending your message so you know who to contact.
| Inquiry Type | Contact Person/Team | Required Attachments | Estimated Response Time |
| Typos/Errors in Articles | Editorial Team (Us) | Link to the specific article | 1–2 Business Days |
| Outdated Registration Steps | Editorial Team (Us) | Screenshot of the discrepancy | 2–3 Business Days |
| Suggesting New Guides | Editorial Team (Us) | Details of the interested topic | Within 1 Week |
| Deposit Not Credited | BC.Game Support | Proof of Transfer (TXID) | Based on Support Queue |
| Forgotten Account Password | BC.Game Support | Registered Email Address | Instant (via Auto-system) |
| PWA Installation Issues | Editorial Team (Us) | Mobile Device Model | 1–2 Business Days |
| VIP Terms Inquiry | BC.Game Support | Account Username | 24 Hours (via Live Chat) |
| Broken Links / Access Issues | Editorial Team (Us) | The broken URL/Link | As soon as seen |
Here’s what we can improve based on your feedback.
I really appreciate it when people tell me things like, “Hey, that button’s missing!” or “This part’s translation is weird,” because the bcgame website updates quite frequently. What I’d like from you is:
- Points out confusing sections or steps.
- Errors in the translation of technical guides.
- Most importantly, screenshots! (Remember to censor names or balances!)
Let me know if you have any specific guide requests.
Privacy Note Regarding Messages
Don’t worry, I will only use your emails for “answering questions” and “improving content.” I will never sell your emails or use them for spam. We will only keep messages for necessary periods. Rest assured!